Rincon · Pooler · Savannah, Georgia

Commercial ice machine repair, cleaning and service

Ice Machine Pros works on one thing: the ice machine your business depends on. We repair machines that have stopped making ice, deep clean and sanitize bins and evaporators, and keep them running on a maintenance plan for restaurants, bars, hotels and stores across the Savannah area.

The short version

Ice machine service near Savannah, GA

Ice Machine Pros is a commercial ice machine service company based in Rincon, Georgia. We repair, clean, sanitize and maintain commercial ice machines for businesses in Rincon, Pooler, Savannah, Port Wentworth, Richmond Hill, Statesboro and nearby towns. We work on Hoshizaki, Manitowoc, Scotsman, Ice-O-Matic, Follett, Kold-Draft and U-Line machines, and ice machines are the only equipment we service. To schedule, call 912-656-7808.

What we do

Ice machine services

Three services, one piece of equipment. You get someone who knows ice machines, instead of a general appliance or HVAC call.

Ice machine repair

When the machine runs but the bin stays empty, we find the cause and fix it, so the same problem does not return next month.

  • No ice or low ice production
  • Harvest cycle failures and freeze-ups
  • Water leaks and drain problems
  • Water pumps, inlet valves and float switches
  • Sensors, control boards and fault codes

Cleaning and sanitizing

Ice is food, and a health inspector treats the machine that way. We descale and sanitize the whole water path, not just the bin.

  • Scale removal from the evaporator
  • Slime and mold removal from the bin and chute
  • Water trough, distribution tube and curtain cleaning
  • Condenser coil and air filter cleaning
  • Water filter replacement

Maintenance plans

A flat-rate plan puts cleaning on the calendar, so the machine is ready for inspection and for your busiest weekend.

  • Two, three or four visits a year
  • Price quoted per machine before work starts
  • Filter changes on schedule
  • Written record of each visit for your files
  • Small problems caught before a breakdown
Common problems

What your ice machine is telling you

Most service calls start with one of these. The cause listed is the usual one, and a visit confirms it.

Common ice machine problems, causes and fixes
What you seeUsual causeWhat fixes it
Machine runs, no iceWater supply fault, failed inlet valve, or a refrigeration problemRepair visit
Small, thin or hollow cubesScale on the evaporator or low water flow from a clogged filterDescale and filter change
Ice slab will not releaseScale buildup or a harvest sensor or valve faultCleaning, then repair if needed
Pink or black slime in the binBiofilm, yeast or mold growthFull clean and sanitize
Cloudy ice or an off tasteDirty water path or an expired filterClean, sanitize and filter change
Water on the floorBlocked drain, cracked line or an overflowing troughRepair visit
Slow production in summerDirty condenser coil or a hot, crowded install locationCoil cleaning and airflow check
Machine shuts off with a fault codeLong freeze or harvest time, high temperature or a failed sensorRepair visit
How a visit works

From phone call to full bin

  1. Call

    Tell us the brand, the model if you have it, and what the machine is doing.

  2. Diagnose

    We check water supply, water quality, the freeze and harvest cycle and the electrical side in order.

  3. Approve

    You get the cause and the price before any repair or cleaning starts.

  4. Fix and record

    We do the work, test a full cycle and leave a written record of the visit.

Cleaning schedule

How often to clean an ice machine

Twice a year is the floor most manufacturers set. The room the machine sits in decides the rest. Coastal Georgia heat, humidity and hard water all push the schedule tighter.

Recommended ice machine cleaning frequency by business type
Where the machine isClean and sanitizeWhy
Office, church, school, medical officeEvery 6 monthsLighter use and clean air
Restaurant, hotel, convenience storeEvery 4 to 6 monthsHeavy use and kitchen grease in the air
Bar, brewery, bakery, pizza kitchenEvery 3 monthsAirborne yeast feeds slime growth
Any site with hard or unfiltered waterEvery 3 to 4 monthsScale builds faster on the evaporator

Always follow the schedule in your machine's manual if it calls for more. Water filters are usually changed every six months, or sooner if flow drops.

Who we serve

Any business that sells or serves ice

  • Restaurants and fast food
  • Bars, breweries and taprooms
  • Hotels and motels
  • Convenience stores and gas stations
  • Coffee shops and bakeries
  • Schools and daycares
  • Churches and event halls
  • Medical offices and care homes
  • Marinas and seafood markets
  • Offices and break rooms

Bars, breweries and bakeries need cleaning more often. Yeast in the air feeds slime growth inside the machine, so a twice-a-year schedule is rarely enough in those rooms.

Brands

Ice machine brands we service

  • Hoshizaki
  • Manitowoc
  • Scotsman
  • Ice-O-Matic
  • Follett
  • Kold-Draft
  • U-Line

Cube, half cube, crescent, nugget and flake machines. Air-cooled, water-cooled and remote condenser setups. Modular heads on bins, undercounter units, and ice and water dispensers.

Service areas

Based in Rincon, serving the Savannah area

We are local to Effingham County, so help comes from down the road and not from another city.

  • Rincon
  • Savannah
  • Pooler
  • Port Wentworth
  • Garden City
  • Bloomingdale
  • Richmond Hill
  • Guyton
  • Springfield
  • Statesboro

Effingham County

Ice machine repair and cleaning in Rincon, Springfield and Guyton. This is home base, so these are our shortest drives.

Chatham County

Ice machine service in Savannah, Pooler, Port Wentworth, Garden City and Bloomingdale for restaurants, hotels, bars and stores.

Bryan and Bulloch counties

Ice machine repair and maintenance in Richmond Hill and Statesboro, scheduled by appointment.

Not on the list? Call and ask. If you are within reach of Rincon, we can usually get to you.

Questions

Ice machine FAQ

Who repairs commercial ice machines near Rincon, GA?

Ice Machine Pros is based in Rincon and repairs, cleans and maintains commercial ice machines across Effingham, Chatham, Bryan and Bulloch counties, including Savannah, Pooler, Port Wentworth, Richmond Hill and Statesboro. Call 912-656-7808.

How often should a commercial ice machine be cleaned?

Most manufacturers call for a full cleaning and sanitizing at least twice a year. Machines in bars, breweries, bakeries and other high-volume kitchens often need it every three months.

Why is my ice machine not making ice?

The usual causes are a water supply problem, a clogged filter, heavy scale on the evaporator, a failed water valve or pump, or a refrigeration fault. A service visit tests each in order to find the real cause.

Is the slime in my ice bin a health code problem?

It can be. Ice is treated as food, so slime or mold in the bin can be written up on an inspection. A full clean and sanitize removes it, and a regular schedule keeps it from coming back.

What does an ice machine cleaning include?

A full cleaning descales the evaporator, cleans and sanitizes the water trough, distribution tube, curtain, bin and chute, cleans the condenser coil and air filter, and replaces the water filter when it is due.

Should I repair or replace my ice machine?

Many problems that look serious come from scale or a single worn part and cost far less to fix than a new machine. We tell you the cause and the repair price first, so you can compare it against replacement.

Which ice machine brands do you service?

We service Hoshizaki, Manitowoc, Scotsman, Ice-O-Matic, Follett, Kold-Draft and U-Line machines, including cube, nugget and flake models with air-cooled, water-cooled or remote condensers.

How much does ice machine service cost?

Price depends on the machine and the problem. You get the cause and the price before any repair or cleaning starts, and maintenance plans are a flat rate quoted per machine.

Do you work on home refrigerator ice makers?

No. We service commercial ice machines and standalone undercounter ice makers, not the ice makers built into household refrigerators.

Ice machine down? Call now.

Repair, cleaning and maintenance for commercial ice machines in Rincon, Pooler, Savannah and nearby towns.

912-656-7808
Ice Machine Pros · Commercial ice machine repair, cleaning and service
Rincon, GA 31326 · 912-656-7808
Serving Rincon, Savannah, Pooler, Port Wentworth, Garden City, Bloomingdale, Richmond Hill, Guyton, Springfield and Statesboro, Georgia.
© 2026 Ice Machine Pros
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